Personal and Operational Excellence

Personal, professional and operational excellence: success, transition, innovation, stages of business growth, change cycle, passion and purpose. Strengths-based assessments (MBTI, Gallop, CVI, Fascinate, Disc) to identify and develop talents, skills, values, communication, behaviors and competencies for individuals and teams. Advocate for employee engagement, workplace culture and customer experience.

Geese fly in formation, primarily, because it conserves their energy. The birds take turns being in the front, falling back when they get tired. In this way, the geese can fly for a long time before they must stop for rest.



As a key contributor to your Customer Experience team, we enhance and cultivate excellent customer experience, satisfaction and loyalty, resulting in a tangible increase in revenue.

  • Reviewing goals, research and strategy; defining and managing customer interviews, contextual inquiry, touch points and competitive intelligence.
  • Clarity and perspective of the ‘ Why, How and What’ of your organizational vision and leadership.
  • Connecting with customers on a personal, authentic and empathetic level.


Podcast : Organizational Wellness




“The future is now, and we are its stewards” – L. Fontana